Customer support platform with shared inboxes, help docs and AI for growing businesses. If it is not working for you, here are 6 apps that do the same job, closest match first.
Built from official pricing pages and app store listings, prices checked 2026-11-01. Not paid to be here.| App | Price | Platforms | Pick it if |
|---|---|---|---|
| Help Scout (the app you have) | Free | Web, iPhone, Android | - |
| Front | Billed annually: Starter $25/seat/month | Everywhere | you need it on Windows and Mac |
| Gmelius | Meli $19/user/month annually | Web, iPhone, Android | you want AI built in |
| Hiver | Hiver Omni per user/month: Growth $25 annual / $35 monthly | Web, iPhone, Android | you want a close match |
| Missive | 30-day trial | Everywhere | you need it on Windows and Mac |
| HubSpot | Free | iPhone, Android, Web | you want AI built in |
| Spike | Free and Pro plans | Everywhere | you need it on Windows and Mac |
AI customer operations platform that routes, answers and measures customer emails and messages in shared inboxes.
Pick it if you need it on Windows and Mac and you want AI built in.
Shared inboxes, notes, delegation and an AI assistant built into Gmail for teams on Google Workspace.
Pick it if you want AI built in.
A customer service platform that started as shared inboxes in Gmail, now covering email, chat, voice and WhatsApp.
A shared team inbox for email, SMS and social, with tasks and automations.
Pick it if you need it on Windows and Mac.
CRM platform with a free tier, plus marketing, sales, service and content hubs for growing businesses.
Pick it if you want AI built in.
Email that reads like chat, with team spaces, docs and tasks alongside.
Pick it if you need it on Windows and Mac and you want AI built in.
We matched these apps to Help Scout by what they are for, who they suit and where they run, using our research on each app's official website and app store listing. We have not tested them hands-on for this page. Check the price on each app's own site before you buy.