A customer service platform that started as shared inboxes in Gmail, now covering email, chat, voice and WhatsApp. If it is not working for you, here are 8 apps that do the same job, closest match first.
Built from official pricing pages and app store listings, prices checked 2026-11-01. Not paid to be here.| App | Price | Platforms | Pick it if |
|---|---|---|---|
| Hiver (the app you have) | Hiver Omni per user/month: Growth $25 annual / $35 monthly | Web, iPhone, Android | - |
| Gmelius | Meli $19/user/month annually | Web, iPhone, Android | you want AI built in |
| Front | Billed annually: Starter $25/seat/month | Everywhere | you need it on Windows and Mac |
| Help Scout | Free | Web, iPhone, Android | you want a free plan to start |
| Missive | 30-day trial | Everywhere | you need it on Windows and Mac |
| Zoom | Free for short meetings | Everywhere | you want a free plan to start |
| HubSpot | Free | iPhone, Android, Web | you want a free plan to start |
| Loom | Free plan | Everywhere | you want a free plan to start |
| Microsoft Teams | Free | Everywhere | you want a free plan to start |
Shared inboxes, notes, delegation and an AI assistant built into Gmail for teams on Google Workspace.
Pick it if you want AI built in.
AI customer operations platform that routes, answers and measures customer emails and messages in shared inboxes.
Pick it if you need it on Windows and Mac and you want AI built in.
Customer support platform with shared inboxes, help docs and AI for growing businesses.
Pick it if you want a free plan to start.
A shared team inbox for email, SMS and social, with tasks and automations.
Pick it if you need it on Windows and Mac.
Reliable video meetings for work, school and family.
Pick it if you want a free plan to start and you need it on Windows, Mac and Linux.
CRM platform with a free tier, plus marketing, sales, service and content hubs for growing businesses.
Pick it if you want a free plan to start and you want AI built in.
Record your screen and camera, share a link instantly.
Pick it if you want a free plan to start, you need it on Windows and Mac and you want something simpler.
Microsoft's chat, meetings and calling hub, free for personal use and included in Microsoft 365.
Pick it if you want a free plan to start and you need it on Windows and Mac.
We matched these apps to Hiver by what they are for, who they suit and where they run, using our research on each app's official website and app store listing. We have not tested them hands-on for this page. Check the price on each app's own site before you buy.